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Responsible Service of Alcohol
When we deliver wines they must be received by a responsible person over the age of 18 years.

Delivery
If there is no one at the delivery address when the courier arrives then unless the purchaser has indicated otherwise at the time of order the wine will not be left at the premises. In most cases it will be held for 2 weeks at the local post office where it can be picked up by the purchaser. Delivery to certain locations may be by other contractors who will attempt to re-deliver at another date.
In either case the couriers will leave cards to advice of the attempted delivery.

Quality Guarantee
Adina Vineyard products are made to the very highest standards and come with money back guarantee of quality. If for some reason you are not happy with your shipment, please let us know and we will replace the product or refund you the purchase price.

Secure Ordering
Your order is submitted through our secure transaction interchange, and we do not see your credit card details. You can be confident when submitting details to us.

Your Privacy is Protected
The details you provide us will never be sold or made available to others. Your order details will be handled by our staff only for the purpose of preparing and dispatching your order. We will retain certain details to facilitate and simplify future orders by you.

Adina Vineyard Conditions of Stay

Our accommodation bookings are subject to the following conditions:-

Payment of your deposit constitutes your acceptance of our Terms & Conditions.

Weekends Stays

· Weekend stays constitute Friday and Saturday or Saturday and Sunday nights

· Weekend stays are for a minimum of 2 nights

· Maximum lodge occupancy per lodge is six people (two people per bedroom). We can add a rollaway bed for a fee of $50 per night for children under 5 if you wish them to share your room. Where the full lodge is not being occupied, the unoccupied rooms will be locked and are not available for use by guests

· If vacancies become available within a week of arrival we may consider bookings at a special rate, please call us.

· A deposit of 50% is required at the time of booking.

· Balance of tariff payable at check-in or in week prior to arrival. We accept cash, Visa, MasterCard and American Express.

· Check-in is from 2pm at our cellar door. If arriving late, please advise us so that we can make special arrangements for your check-in. If arriving early, where possible we will endeavour to have your lodge ready

· Check-out is by 10am on the day of departure. A late check-out may be available depending on other bookings. This can be made by prior arrangement and may attract an additional tariff. Please call us if you would like to enjoy a late check-out

Pre-Authorisation Credit Card Swipe

A Pre-authorisation allows for the placement of cardholder funds on hold for a pre-determined time, allowing Adina Vineyard the option of completing the transaction at a later date. This pre-authorisation will be actioned at check-in: thus authorising management to recover any costs associated with the damage, loss, breakages, incidentals or additional cleaning incurred during the time your stay. We will make every effort to contact you before authorising your deposit

Midweek

· No minimum night stay midweek

· Couples welcome

· A deposit of 50% is required at the time of booking.

· Balance of tariff payable at check-in. We accept cash, Visa, MasterCard and American Express.

Guests are requested:

· Not to smoke inside the lodges (a minimum fee of $200 will be charged), cellar door or café areas

· Not to bring pets

· Not to increase the number in their party without prior consent of management

· Not to hold a party or function without prior consent of management

· Not to remove or damage any property belonging to Adina Vineyard

· Not to leave the accommodation in an unreasonable condition, lease report any damage to management.

Swimming Pool Rules

· Pool is for guest use only

· Can only be used between the hours of 9am and 9pm. There is no lifeguard on duty, guests swim at their own risk, Adina Vineyard Pty. Ltd accepts no liability

· Children must be supervised at all times

· No food, glassware or drink is to be taken into the pool area

· Please do not use towels from the bathrooms in the lodges, pool towels can be collected from the cellar door.

Cancellation Policy

· If you wish to cancel your booking please advise us in writing

· A $25 administration fee applies to all cancellations

· A full refund less the $25 administration fee will apply if cancelled outside 14 days prior to arrival.

· If cancelled within 14 days of arrival date, deposit will only be refunded if accommodation can be rebooked for an equivalent booking

· We will do our best to reschedule a new date.

Guests will be financially liable for any damages. Breakages or losses to the property, furniture or fittings must be reported to the Vineyard Manager immediately. You will be required to provide us with your credit card details on arrival. This will authorise management to debit your credit card to recover the cost of remediation of any of the above. Your credit card will not be debited without prior notification.

Liability - In no event shall Adina Vineyard Pty. Ltd or JDC Prime Holdings including their directors, employees or contractors be liable for any injury, death, loss, claim, damage, act of god, accident, delay or any special exemplary, punitive, incidental or consequential damages of any kind in relation to your visit to Adina Vineyard.

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